Returns and Refunds Policy
Returns and Refunds
From the date your package is delivered, we offer returns within 30 days. You can return your product for store credit, a different product, or a refund to the original payment method.
We do not cover the cost of return shipping and this is the responsibility of the customer.
If you want to return the product for a more expensive product, please let us know and we can organise payment for the difference.
Please note the following exceptions to our return and refund policy:
- Returned items must be returned in original packaging. If the product comes in a sealed cellophane bag then this must remain unopened to be eligible for refund due to sanitary reasons.
- Returned items must have no visible signs of wear or use. Damage due to poor packaging on return is customer's responsibility and will not be eligible for refund.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- We will send you the return address.
- Send all items back to the return address with a mention of the order number somewhere on the packaging.
- Once we receive the return, we will inspect for any use, wear or damage.
- If the product is eligible, we will issue a refund to the customer immediately and notify them. The refund will be issued to the customers original payment method and can take a few days to enter their account depending on the payment method chosen.
Lost or damaged returns are the customers responsibility.
For all questions and concerns, please contact mail@cuteryko.com.
Damaged Items
In the event that your order arrives damaged in any way, please email us as soon as possible at mail@cuteryko.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at mail@cuteryko.com.