All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

There is a 1pm cut-off on processing time. All orders placed after 1pm will not begin to be processed until the next working day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery times displayed are Royal Mail's delivery aim in working days. Therefore, delivery delays can occasionally occur, especially when shipping internationally.

If you have selected tracked delivery, you will receive a Shipment Confirmation email once your order has been dispatched containing your tracking number(s). The tracking number will be active within 24 hours.

Cuteryko is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Cuteryko is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.